FAQs
At SuperBuzz, we know that navigating AI-powered technology can sometimes feel overwhelming. That’s why we’ve created this FAQ page, to give you quick and easy answers to the most common questions about our platform. Whether you’re just getting started or looking to optimize your experience, this page is designed to help you understand how SuperBuzz works, how it can benefit your website, and how to make the most of its features. If you have a question that you don’t see covered on this page, feel free to reach out to us at support@superbuzz.io. We’d be happy to assist you, and will add your question to this page to help others in the future!
Your next payment date will depend on the subscription plan you've chosen. Typically, payments are processed on a monthly or yearly basis, starting from the date that your seven day free trial ends. If you’re unsure, check the billing section in your account profile page. On your account dashboard, simply click on your profile, and you'll find the billing section there.
If you still have questions, feel free to contact us at support@superbuzz.io, and we’ll provide the exact date when your payment will be processed.
We do support payments with Debit cards. Make sure your debit card is valid for each payment of your subscription so your subscription will not be paused. At the moment we do not support payment with prepaid cards.
We support payment with the major credit cards, main wallets and paypal.
We accept major credit cards, debit cards, digital wallets, and PayPal. Please note that we do not support payments with prepaid cards.
If you received a payment failure notification, first verify your payment method and try again. You can also try a different card. If the issue persists, contact your bank or credit card provider to check for any restrictions. If you still need help, our support team is always available, so feel free to reach out at support@superbuzz.io.
Payment failures can happen for various reasons, such as wrong card details, insufficient funds, expired cards or reasons decided by your bank or card issuer. If your card fails we recommend you check your card details and try again or try a different card and if these don’t work, check with your bank, they will be able to give you the most accurate answer.
No problem at all! We understand that not everyone is a tech expert. That's why we've made our platform as user-friendly as possible, and we offer support every step of the way. If you're having trouble with installation or setup, simply contact our support team at support@superbuzz.io. We’ll walk you through the process of how to use superbuzz so you can take full advantage of our push notification service.
If you're not seeing immediate results, don't worry! First, make sure your websites are connected and the integration is completed. If everything is complete then you will see on your dashboard > websites table under “Status” highlighted in green, “Learning and acquiring users” if not then you’ll see highlighted in yellow “Waiting for implementation”.
Once that is confirmed, our program requires some time to scan your site and collect the necessary data on your users' actions to start delivering the proper results.
In addition, if you're running a new site, it's possible that you may not have enough traffic for the program to show significant impact just yet. Our program works best when you already have a steady flow of traffic. If you’re a new site and also need a boost of traffic, we offer paid traffic services to help get more users to your site. Check out our Help Boost Website Traffic page to see how it works.
Feel free to reach out to us at support@superbuzz.io if you need help navigating the process!
Superbuzz's AI-powered push notification technology is designed to boost user retention and conversion rates, directly impacting your sales. By sending personalized and timely notifications, we keep your users engaged and encourage them to return to your site, leading to higher sales. Our service works by analyzing user behavior and sending relevant messages that prompt users to take action, such as making a purchase or signing up for a service.
First, make sure your website is properly connected and integrated with SuperBuzz. You can check this on your dashboard under "Status" if you see "Waiting for implementation", it means the integration isn’t complete yet. If you need any help, feel free to reach out to us at support@superbuzz.io!
In addition, our AI-powered push notification technology is designed to retain and boost returning users, not generate entirely new traffic. It works by re-engaging visitors who have already been to your site and have opted in to receive push notifications. If your website is new and just getting started and you don’t have a lot of traffic, we also offer a paid traffic solution to help bring in new visitors. Click here to learn how: https://superbuzzhelp.zendesk.com/hc/en-us/sections/11438867518748-Boost-Website-Traffic.
Absolutely! SuperBuzz helps different types of websites with different goals. The goals can be sales, promotions, subscription and more. Superbuzz can work on different websites including e-commerce, blogs, services and various content websites.
With SuperBuzz you can retain your customers by showing them notifications about promotions, abandoned carts, and new arrivals based on their actions and behavior on your website.
To Learn more on how superbuzz can help your site click here.
Absolutely! Our AI-powered push notifications help with user retention, which in turn boosts your SEO, website interactions, and overall business performance, ultimately driving more traffic to your site. To accelerate growth even further, we also offer a paid traffic service that brings targeted visitors to your website, increasing exposure and attracting users who are more likely to convert.
If you're looking to boost your site's traffic quickly, our paid traffic solution can give you the extra push you need. Click here to see what to do and feel free to reach out to us at support@superbuzz.io if you want more details on how it works!
Once your SDK is integrated properly, visitors to your website will see a push notification prompt asking if they’d like to subscribe to notifications by selecting "Yes" or "No." This will allow them to opt in to receive updates, promotions, and many other various notifications from your site.
There are two template options for this prompt, allowing you to choose the style that best fits your website’s look and feel. To Learn how to set it up, click here.
If you still haven’t installed your SDK, visit this page for a step-by-step guide. If you need further assistance, feel free to contact us at support@superbuzz.io.
You can add up to 10 websites per plan to your SuperBuzz dashboard.
Yes! You can add multiple websites to your SuperBuzz dashboard. Click here to see how. If you need more help, contact support at support@superbuzz.io.
You can easily add more websites from your SuperBuzz dashboard. Just click the blue “Add New Website” button in the top right corner on your dashboard.
For a step-by-step guide, click here. If you need further assistance, feel free to reach out to our support team at support@superbuzz.io
Currently, SuperBuzz is focused on web-based push notifications, but stay tuned for our version for mobile apps.
Yes! SuperBuzz is compatible with WordPress and can be easily integrated using our plugin. Click here to learn how.
Yes, SuperBuzz fully supports Shopify websites. For details on how to integrate Superbuzz to Shopify click here.
SuperBuzz supports most website platforms, including Shopify, WordPress, and custom-built websites.
Integration is simple! Just follow our step-by-step guide. Make sure you integrate the right code/ SDK according to your website type. If you need further assistance don’t hesitate to reach out to us at support@superbuzz.io.
No, SuperBuzz is easy to integrate without a developer. Just follow this step-by-step guide. However, if you need assistance, our support team at support@superbuzz.io is happy to guide you.
SuperBuzz uses AI-powered push notifications to help different businesses engage their website visitors, by boosting user retention, and increasing conversions. Whether you run an eCommerce store, manage a blog, operate a news website, or another form of services, our technology ensures your audience stays updated and engaged and returns for more.
Additionally, we can help drive targeted traffic to your site, bringing in the right visitors to grow your business. Read more about how SuperBuzz can boost your retention and traffic.
Sure! We'd be happy to set up a demo for you. Please reach out to our team at support@superbuzz.io, and we’ll schedule a demo for you.
Please check if your email is entered correctly, or try using a different email. If you copied and pasted it, try typing it in manually instead. If the issue persists, contact our support team at support@superbuzz.io.
You can update your profile picture, phone number and email directly in your account profile. Here’s how:
- Go to your Profile tab in the dashboard.
- Click on the edit option next to your picture.
- Make your changes and save them.
If you need further assistance or if you need to update other details that are not listed, feel free to reach out to us at support@superbuzz.io, we’re happy to help!
Yes, you can switch plans even if you’ve already paid for the annual billing cycle. Any payment adjustments will be handled accordingly. If you need further assistance or have any questions, feel free to contact us at support@superbuzz.io.
If you want to change your plan, please reach out to our support team at support@superbuzz.io, and we’ll be happy to assist you.
If you need to update your credit card information, please reach out to our support team at support@superbuzz.io, and we’ll be happy to assist you. At the moment, there isn’t an option to update payment details from your account profile.
If you’ve successfully created an account and chosen a subscription plan, and need to update your payment details, please reach out to our support team at support@superbuzz.io, and we’ll be happy to assist you. At the moment, there is no option to change your payment method directly from your account profile.
If you forgot your password and want to retrieve that same password, reach out to us at support@superbuzz.io, and we’ll be happy to assist.
If you’d prefer to reset your password, just click “Forgot Password” on the login page and follow the steps.
If you'd like to update your password, fill in the email address you registered with and click on “Forgot Password” on the login page. An email will be sent to your email address you registered with the instruction.
If you need help updating your password, feel free to reach out to us at support@superbuzz.io, we’d be happy to assist you!
You can contact our support team at support@superbuzz.io or by clicking on the support tab on the website. In addition, you can also reach out to us via the blue support chat box on the website and dashboard.
We advise you to check out our help center and see if you can find an answer to your question.
We offer various plans based on your business size and traffic needs. You can review the different plans details here.
If you are having trouble deciding, feel free to reach out to our support team at support@superbuzz.io, and we’ll help you pick the best one for you.
Our pricing depends on the plan you choose. You can check out our pricing page https://www.superbuzz.io/pricing/ or contact support at support@superbuzz.io for details.
Notice that if you choose a yearly plan, you can save 17% of the price.
Please contact our support team at support@superbuzz.io to cancel your trial.
You can cancel your subscription by reaching out to our support team at support@superbuzz.io.